Experience.com (Formerly SocialSurvey) is celebrating Amber Ernst of New American Funding. She pushed up the ranks to tie for first place in 2017 with the 2016 #1 Top Performer, Giuseppe Battaglioli. Among over 20,000 competitors, she stepped up to the plate and hit a home run with an almost perfect 4.97 star rating across 115 reviews. Her crowd’s praise is an incredible indicator of Amber’s real heart in the mortgage game.
[blockquote type=”1″ position=”default” author=”Tyler L. / May 2018″]5.00–Amber is the best! It was our first home and we had a lot of questions! She always took the time to answer them day or night! You can tell she genuinely loves what she does![/blockquote]
Poised with a strong team behind her, Amber delivers quality communications that build trusted customer experiences. Her clients are her number one priority, which separate her team from the competition, prompting quick closings and national results.
Watch the video and/or read the interview highlights below.
Andrew Berman: As a top performer, what gives you that competitive edge?
Amber Ernst: Here at New American Funding, we have the best operations team in the country. I have great processors, assistants and people to back me up so that I am able to get back to people in 24 hours or less and work on getting their loans closed quickly and efficiently. I also think I’m honest and I’ll tell people the truth, sometimes probably to a fault. But I always want them to know where they’re at in the entire process and how things are looking.
Andrew Berman: How much does your online reputation matter?
Amber Ernst: Online reputation is extremely important… It’s just great to see other people validate you, as your business and give those reviews, and people can learn more about you as a person before they even meet you. I just try to get to know my customers on a personal level and I think it just connects well and Facebook really validates that.
Andrew Berman: What is your most memorable WOW customer satisfaction experience?
Amber Ernst: One that stuck out [was with] this gal and her husband, a disabled veteran. We worked on their credit score for probably 6 to 9 months: I gave her the bullet list of all the things I wanted her to do to repair the credit. She followed through and came back 6 months later. We were able to do a VA energy efficient mortgage and finance a new furnace and air on top of the loan. She said I was an angel and everything that they wanted—it was just really special to be able to see them get a home and happy tears at closing. That really makes it worth it when you have to go through some tough ones.
You can contact Amber Ernst on Facebook under New American Funding – personal or business. She’s excited for everyone that needs her help to reach out!
Experience.com (Formerly SocialSurvey) would like to give Amber a special thanks for not only delivering great experiences and results, but for also being a good sport in representing our Top Performers campaign. Thanks again Amber! We’re proud to recognize great players and teams like yours that are best at managing the mortgage game.
Come and meet our 2017 Top Performers at this year’s “unconference” experience. Learn more at CreateWOWSummit.com and register now!