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Customer Experience, Mortgage

Experience.com (Formerly SocialSurvey) and LendingTree Announce Integration

SAN RAMON, CALIF.—A leading reputation management solution provider SocialSurvey announced that they have integrated with LendingTree, the mortgage industry’s largest online lending marketplace. LendingTree connects borrowers with multiple lenders so they can find the best loans, credit cards, deposit accounts, insurance and more. LendingTree allows borrowers to shop and compare competitive rates and terms across an array of financial products.

“We’re excited to partner with SocialSurvey to further enhance our loan officer and lender review offering. For borrowers and lenders alike, this partnership offers even greater transparency into the loan process. Through our integration with SocialSurvey’s platform on LendingTree, consumers will have access to more reviews from our borrowers so they can make informed decisions when comparing loan options, while our lending partners gain valuable and actionable insight to ensure customer service excellence.”  —LendingTree

Through this integration, both LendingTree and SocialSurvey aim to improve upon the buying journey experience of the mortgage consumer through customer feedback data and automation. 

“We are thrilled to integrate with LendingTree. Our partnership demonstrates our commitment to the mortgage industry to deliver the verified True Voice of their customer where it matters,” says SocialSurvey CEO Scott Harris. “The LendingTree platform matters to millions of future customers making their decision about their mortgage.” 

About LendingTree
LendingTree is America’s largest online lending marketplace. It connects borrowers with multiple lenders so they can find the best deals on loans, credit cards, deposit accounts, insurance and more. LendingTree allows borrowers to shop and compare competitive rates and terms across an array of financial products.
About Experience.com (Formerly SocialSurvey) 
SocialSurvey empowers mortgage brands, in addition to other verticals such as insurance, real estate, automotive, healthcare and hospitality to drive employee behavior while improving customer experience, online reputation and revenues. Experience.com (Formerly SocialSurvey)’s unique, player-integrated approach to customer feedback yields powerful CX insights while amplifying online reviews, marketing automation and local search rankings.
“Being customer number one, SocialSurvey is already a highly valuable tool on its own merit. When they added the ability for us to integrate our SocialSurvey reviews to LendingTree, it went from impressive to WOW,” said Jon Gwin, COO & General Counsel at American Financial Network, Inc. “We increased our reviews by over 500% just by turning on this integration because of all the past reviews from SocialSurvey. They are truly an amazing partner to our marketing and reputation efforts.”

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