Customer Experience, Industry Blogs, Mortgage, News

Making the Plays that WIN

The opening round of madness is underway and we are pumped for the competition. It’s the perfect time to celebrate our 2018 Top Performers for Customer Satisfaction and the plays they made last year to win their brackets in mortgage. With some amazing new and returning front-runners, we are proud of all the Top Loan Officers and Top Mortgage Companies leading the way with our industry awards.
How can I train, throughout 2019, for Top Performers status in 2020?
This year’s winners, our top performing loan officers, make for a solid line-up. Shawn Bowling, with USA Mortgage, is our #1 Loan Officer of 2018. Shawn is followed by two returning Top 10 customer satisfaction experts, Amber Ernst and Kaley Giessing. View the entire list below.

When it comes to top performing teams, this year we added an all new division: Jumbo! Heading up that group is PRMI, with 12,578 reviews and a 4.93 star-rating. Our large winner is the reigning champ, Embrace Home Loans, with 6,474 reviews and a 4.94 star-rating. The Medium division winner is The Mortgage Firm, with 4,713 reviews and a 4.97 star-rating. And finally, our overall winner, as well as Small division leader, is Mason-McDuffie Mortgage (stats in graphic above).



We’re gearing up to gain Top Performer tips for our first-ever 2019 Top Performer’s Playbook. From their process and strategies, to the way they like their morning coffee, we want to pick our Top Loan Officers and Top Mortgage Companies brains. These are our final four companies and best players, the leading industry superstars in customer satisfaction. So, what do you want to know about being a Top Performer? And how can you conquer the mortgage industry this year to land a Top Performer spot in 2020?[/two_thirds]

What do you want to know about being a Top Performer?

Everyone wants to be at the top of their game. But how? We want to offer you the opportunity to ask Top Performers questions about what makes them champions. Leave a question request and we will either add it to our Top Performers Spotlight interview questions, or make sure we pop a highlight into our 2019 Playbook answering your question.
Expect lots of great practices and plays from all responsive Top Performers AND other industry thought leaders.

[blockquote type=”2″ position=”default” author=”Amber Ernst, 2018″]I have great processors, assistants and people to back me up so that I am able to get back to people in 24 hours or less and work on getting their loans closed quickly and efficiently. I also think I’m honest and I’ll tell people the truth, sometimes probably to a fault. But I always want them to know where they’re at in the entire process and how things are looking.[/blockquote]

How can you conquer the mortgage industry this year, to earn a Top Performer spot in 2020?

We are going to roll out spotlighted industry knowledge this Friday with our (Top 3) loan officers on EmmaM’s Insta-live at 10:30 am PST. Check out this first interview and many more, every Friday. We’ll release a spotlight with all the great content from the interview the week after each video takes place!
Apart from awesome live spotlight interviews, keep your eyes open for our 2019 Playbook this summer.
To start now, check out WOWworthy with SocialSurvey! We have lots of training videos for SocialSurvey members and outsiders to dominate their market. Use it like a workout, watch a video daily or catch the live trainings on Tuesdays and Fridays.
WOWworthy with EmmaM Online Show Up for Social

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