Let’s Give Thanks to Those Who Feel Thankless - You can ask anyone that has ever handled a Claim and they will always respond in the same way. There is at least one time, if not many, when they’ve
How Experience.com became a key business driver for one of the world’s leading brokerage networks - 
The Better Business Bureau is Contacting Us About One of Our Claims!? - This can’t be good. Great, I have to respond to a complaint from an unhappy customer. I wonder which adjuster screwed up. I know for certain I am not the
My Customer Had An Insurance Claim: When Should We Ask About Their Claims Experience? - We all know that the Claims Experience is what insurance consumers are actually paying for. When something bad happens, they expect the Claims team to be there and help them
Powering Wholesale Lenders to Build Customer Experiences - Wholesale mortgage lenders are in a unique situation when it comes to marketing their agents and services. Both retail and wholesale lenders work in highly competitive environments, and unlike retail
Engaging Insurance Agents in Remote Environments - Originally Published on The Standard Magazine It’s no secret that the professional landscape has undergone a massive transformation in 2020. A majority of us have transitioned from working in the
Zillow owns the real estate reviews marketplace. Here’s why it’s a threat to your brand. - Zillow has quickly become the most popular review platform for real estate agents, even surpassing Google, Yelp, and industry-specific review sites by Redfin, Realtor.com, and Trulia. If you are an
Winning After the Refi Boom Ends - Originally Posted on Scotsman Guide The reality, of course, is that rates will eventually go up. When they do rise, there will be winners and losers across the mortgage company
3 Tips to Close Every Referral - Referrals can be the lifeblood of your real estate business. According to the National Association of Realtors 2019 survey: 41% of home buyers and 66% of home sellers found their agent
How Thrive Mortgage Collected Almost 10k Reviews! - In 2018, Thrive Mortgage partnered with Experience.com (Formerly SocialSurvey) and proved themselves to be an industry leader and Customer Experience expert. Before starting with Experience.com (Formerly SocialSurvey), their Google presence
