How the Employee Experience impacts your CX strategy: An excerpt from Experience.com’s new white paper - Employee experience management is a crucial component of an effective CX strategy. To improve it — and create failsafe customer experiences — you need to keep employees engaged by leveraging
Not just a box to check: How to bring your CX strategy into the future by creating holistic customer experiences that elevate brand reputation - Many businesses are still managing their brand reputation by employing outdated tactics, addressing one problem and then moving on to the next. But, to succeed in today’s competitive landscape, businesses
Advantage Rent A Car: Front Line Employees & Real-time Feedback - Download full eBook Here is a story of a company that dove into the deep end of the pool and fully immersed themselves into the CX 2.0 waters. After Advantage
Top Workplace Award - Below is a list of mortgage companies who earned Experience.com (Formerly SocialSurvey)’s 2018 Top Workplace Award, earning the highest ratings from their employees. To qualify, companies sent our standard workplace
