Berkshire Hathaway HomeServices needed more visibility into the customer feedback loop, as well as the experiences happening at both the client and agency level. Experience.com delivered an experience management solution that drove business and quickly became an anchor platform within …
This can’t be good. Great, I have to respond to a complaint from an unhappy customer. I wonder which adjuster screwed up.
I know for certain I am not the only person who had these thoughts pop into my mind. …
We all know that the Claims Experience is what insurance consumers are actually paying for. When something bad happens, they expect the Claims team to be there and help them through the tough times.
Contrary to the billion dollar messaging …
Wholesale mortgage lenders are in a unique situation when it comes to marketing their agents and services. Both retail and wholesale lenders work in highly competitive environments, and unlike retail lenders, who serve home buyers directly, wholesale lenders work with …
Originally Published on The Standard Magazine
It’s no secret that the professional landscape has undergone a massive transformation in 2020. A majority of us have transitioned from working in the office to working from home, and such a massive …
Zillow has quickly become the most popular review platform for real estate agents, even surpassing Google, Yelp, and industry-specific review sites by Redfin, Realtor.com, and Trulia. If you are an agent, you likely have spent time asking your happy customers …
Originally Posted on Scotsman Guide
The reality, of course, is that rates will eventually go up. When they do rise, there will be winners and losers across the mortgage company landscape. Collectively speaking, the formulas for success among the nation’s …
Referrals can be the lifeblood of your real estate business. According to the National Association of Realtors 2019 survey:
In 2018, Thrive Mortgage partnered with Experience.com (Formerly SocialSurvey) and proved themselves to be an industry leader and Customer Experience expert.
Before starting with Experience.com (Formerly SocialSurvey), their Google presence revealed 3.7 stars. Now, with Experience.com (Formerly SocialSurvey)’s automated workflow…
RWM Home Loans surpassed hundreds of companies with their 4.96 average star-rating, taking the number one spot in the small division. Scott Harris and Craig Pollack sat down with Suzanne and Brad of RWM to discuss how they manage to …