Wholesale mortgage lenders are in a unique situation when it comes to marketing their agents and services. Both retail and wholesale lenders work in highly competitive environments, and unlike retail lenders, who serve home buyers directly, wholesale lenders work with …
Zillow has quickly become the most popular review platform for real estate agents, even surpassing Google, Yelp, and industry-specific review sites by Redfin, Realtor.com, and Trulia. If you are an agent, you likely have spent time asking your happy customers …
Originally Posted on Scotsman Guide
The reality, of course, is that rates will eventually go up. When they do rise, there will be winners and losers across the mortgage company landscape. Collectively speaking, the formulas for success among the nation’s …
In 2018, Thrive Mortgage partnered with Experience.com (Formerly SocialSurvey) and proved themselves to be an industry leader and Customer Experience expert.
Before starting with Experience.com (Formerly SocialSurvey), their Google presence revealed 3.7 stars. Now, with Experience.com (Formerly SocialSurvey)’s automated workflow…
RWM Home Loans surpassed hundreds of companies with their 4.96 average star-rating, taking the number one spot in the small division. Scott Harris and Craig Pollack sat down with Suzanne and Brad of RWM to discuss how they manage to …
Owning a home is still the American Dream. Mortgage companies and their loan officers are at the forefront of making this dream come true for millions of Americans every year. To be successful, they have to deliver an excellent customer …
When it comes to managing their online presence and reputation, businesses face many challenges. Maybe they have a low number of reviews online or poor ratings on Google My Business or Facebook. Maybe their Net Promoter Score® (NPS) is low …
Experience.com (Formerly SocialSurvey) has become the industry benchmark for measuring the customer experience provided by companies in the mortgage industry and their loan officers. Once again, competition was fierce with more than one million reviews of 30,000 individual loan …
Using Experience.com (Formerly SocialSurvey)’s experience management platform and CX 2.0 methodology, here is a sample plan that any mortgage company could follow:
CEO of Experience.com (Formerly SocialSurvey), Scott Harris, virtually sits down with Jennifer Ballheimer of Mortgage Financial Services to discuss her ability to consistently provide ‘WOW’ customer experience. With an average star rating of 4.97 across 230 reviews, it’s needless to …