Owning a home is still the American Dream. Mortgage companies and their loan officers are at the forefront of making this dream come true for millions of Americans every year. To be successful, they have to deliver an excellent customer …
When it comes to managing their online presence and reputation, businesses face many challenges. Maybe they have a low number of reviews online or poor ratings on Google My Business or Facebook. Maybe their Net Promoter Score® (NPS) is low …
Experience.com (Formerly SocialSurvey) has become the industry benchmark for measuring the customer experience provided by companies in the mortgage industry and their loan officers. Once again, competition was fierce with more than one million reviews of 30,000 individual loan …
Using Experience.com (Formerly SocialSurvey)’s experience management platform and CX 2.0 methodology, here is a sample plan that any mortgage company could follow:
CEO of Experience.com (Formerly SocialSurvey), Scott Harris, virtually sits down with Jennifer Ballheimer of Mortgage Financial Services to discuss her ability to consistently provide ‘WOW’ customer experience. With an average star rating of 4.97 across 230 reviews, it’s needless to …
When New American Funding (NAF) founders Rick and Patty Arvielo wanted a new way to manage their online reputation and increase the volume of new local business for their loan officers, they turned …
With the average person now spending over four hours a day on their mobile device, companies need to reconsider how they are best reaching their consumers.
Easy Mortgage Apps is an enterprise solution for today’s modern lender, creating an ultimate …
SAN RAMON, CALIF.—The Agent Support Network of America (ASNOA) has entered into an enterprise partnership with leading reputation management solution Experience.com (Formerly SocialSurvey) to elevate customer experience, reviews and online presence for all ASNOA affiliates. ASNOA’s commitment to providing …
We are WOW’ed to be recognized by Insurance CIO Outlook in their annual listing of Top 10 InsurTech startups that are impacting the industry. See what they wrote for the October 2019 digital magazine:
In the wake of new technologies …
SAN RAMON, CALIF.—A leading reputation management solution provider SocialSurvey announced that they have integrated with LendingTree, the mortgage industry’s largest online lending marketplace. LendingTree connects borrowers with multiple lenders so they can find the best loans…