With such a diverse and global marketplace, consumers continually look online before choosing a business. The vast majority of consumers pay close attention to reviews, with 95% reporting them as influential in their purchasing decisions¹. Not only do reviews directly …
The reputation management world started with simply checking one box after another. Companies work on one problem at a time, check one box and then move on to the next. While this works in the short term, for long term …
With thousands of options at their fingertips, customers hold all the power. While the quality of your product is important, 81% of companies find the biggest differentiator for business is customer experience (CX).¹ To build brand loyalty and receive public …
Why is trust so important to a business? You instinctively know the answer but here are two statistics to emphasize the importance of building trust.
“68% of adults in the U.S. say that trust in a brand has “a great …
Airbnb, Apple, Uber and Zappos have got it all down. But you don’t have to be a leading national brand to deliver a great customer experience (CX). In a new book, CEO of Experience.com …
Since Experience.com (Formerly SocialSurvey) was launched in 2015, our product innovations have grown from a single automated survey delivery tool to four products with a wealth of integrated value-added features. What these features all have in common is that our …
In September, CEO of Experience.com (Formerly SocialSurvey) Scott Harris sat down with Don Goettling and Gino Fronti of “The Don & Gino Real Estate and Finance Radio Show.” The latter two are Area Managers at Finance of America Mortgage, who …
We are WOW’ed to be recognized by Insurance CIO Outlook in their annual listing of Top 10 InsurTech startups that are impacting the industry. See what they wrote for the October 2019 digital magazine:
In the wake of new technologies …
Show your customers that you care by replying to their reviews.
You just received a great review on Experience.com (Formerly SocialSurvey), Google, and/or Facebook. Now what? With Reply to Reviews, you can thank the customer by writing a public …
By replying to reviews, you can…
Your end-user just received a great—or not-so-great—review
on Experience.com (Formerly SocialSurvey), Google, and/or …