The events of 2020 forced organizations of all sizes to fast-track digital transformation initiatives. With so many businesses moving the full customer journey online, customer expectations shifted along with business models. Enterprise organizations have entered an entirely new era of …
Research shows poor customer experiences are costing brands billions of dollars in revenue, with more than half of consumers reporting they won’t do business with a company after a single negative experience.
P.T. Barnum is famously credited with saying, “There’s …
During this year’s Experience2020 event, Experience.com (Formerly SocialSurvey)’s CEO Scott Harris helped attendees build the perfect CX strategy for their business during his opening keynote.
Event attendees included CX and Marketing professionals in a variety of different industries such …
During the last day of Experience2020, Experience.com …
Originally published on ReadWrite
Customer Experience (CX) is in need of an update. Consumer bases are changing, customer demands are evolving, and existing models just aren’t keeping up. If businesses want the latest in CX, they’ll need to invest in …
Originally published on Forbes.com
Far too often, companies view CX, or customer experience, the way they view core values or company culture. Goals are just buzzwords or talking points for executives—lofty, aspirational ideals that, although they sound nice on …
Wholesale mortgage lenders are in a unique situation when it comes to marketing their agents and services. Both retail and wholesale lenders work in highly competitive environments, and unlike retail lenders, who serve home buyers directly, wholesale lenders work with …
Referrals can be the lifeblood of your real estate business. According to the National Association of Realtors 2019 survey:
The way that we work has changed. Over the last five years, the number of people working remotely has increased by 44%1. While shifting to a remote workforce offers a number of benefits for employers, including reduced cost …
