Customer Experience, Inside Experience.com

Capturing Actionable Feedback in Real-Time, a Thrive Global Interview with Brittany Hodak, Experience.com CXO

CX is evolving every day. Legacy CX means that you are capturing information about customer experiences, typically long after the moment has passed, so you can adjust behaviors for the next customer. Technology now supports real-time collection and action, so you can impact experiences while they are still happening. 

Brittany Hodak, Experience.com’s Chief Experience Officer is a firm believer that experience is everything and that “superfans” can transform a business. She joined Thrive Global to discuss the future of CX and the role technology plays in the evolution, “superfans”, and her path to becoming CXO.

Read the Article on Thrive Global

Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Youtube
Consent to display content from Youtube
Vimeo
Consent to display content from Vimeo
Google Maps
Consent to display content from Google
Spotify
Consent to display content from Spotify
Sound Cloud
Consent to display content from Sound