Customer Experience, Industry Blogs, Mortgage

Announcement: Top Performers Winners 2018

Did you TOP the Charts? Experience.com (Formerly SocialSurvey)’s 2018 Top Performers Results are in!

We’ve crossed the finish line. It’s time to announce the 2018 Top Performers. To make this list, Loan Officers and Mortgage Companies had to be almost perfect. We are pumped to celebrate benchmark-breaking winners.
Read on to find out who made 2018’s prestigious list of winners!


2018 TOP LOAN OFFICERS FOR CUSTOMER SATISFACTION
With over 30,000 Loan Officers in the running, we couldn’t narrow it down to only 100 winners. This year, we are releasing a 2018 Top Performers list with 250 winning Loan Officers! And our #1 Loan Officer is…..drumroll please….Shawn Bowling!
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WOW! We have an amazing list of new and returning LOs. Kaley Giessing and Amber Ernst, way to continue overdelivering for your clients with amazing customer satisfaction. A huge round of applause to all new Top 10 winners for working so hard to make the big leagues. Here’s the Top 10 list:

LOAN OFFICER NAME COMPANY NAME RANKING
Shawn Bowling USA Mortgage Shawn Bowling USA Mortgage 1st
Amber Ernst New American Funding Amber Ernst New American Funding 2nd
Kaley Giessing Primary Residential Mortgage Kaley Giessing Primary Residential Mortgage 3rd
Joseph Arnone Residential Home Funding Joseph Arnone Residential Home Funding* Top 10
Troy Williamson On Q Financial Troy Williamson On Q Financial Top 10
Canda White First United Mortgage Group Canda White First United Mortgage Group Top 10
Brian Neary USA Mortgage Brian Neary USA Mortgage Top 10
Jennifer Ballheimer Premier Nationwide Lending Jennifer Ballheimer Premier Nationwide Lending* Top 10
Frank Virga Embrace Home Loans Frank Virga Embrace Home Loans Top 10
Sarah Hidy The Mortgage Firm Sarah Hidy The Mortgage Firm Top 10
Russell Preston Hometrust Mortgage Company Russell Preston Hometrust Mortgage Company Top 10

*No longer with 2018 employer


2018 TOP MORTGAGE COMPANIES FOR CUSTOMER SATISFACTION
With 200 mortgage companies to compete against, these 30 overall winners have a lot to celebrate. We have selected the Top 10 in each division (Small, Medium and Large) of 2018. This was a fierce competition and we are so proud to release this exemplary list of winners.
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And, we are excited to announce a new division: Jumbo! These are our companies above 500 employees that made the Top 10 Mortgage companies winners list. Congratulations PRMI for taking the lead!
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Special shout out to Embrace Home Loans and The Mortgage Firm for returning to a #1 position in 2018, and major congrats to all our repeat winners. To the new companies, it takes a lot of hard work, especially in this industry, to achieve superior levels of customer satisfaction. Thanks to all our winners for pushing that benchmark higher!

SMALL DIVISION (Less than 80 Loan Officers) COMPANY NAME RANKING
Mason-McDuffie Mortgage Mason-McDuffie Mortgage 1st
MEDIUM DIVISION (80-199 Loan Officers) COMPANY NAME RANKING
The Mortgage Firm The Mortgage Firm 1st
LARGE DIVISION (200+ Loan Officers) COMPANY NAME RANKING
Embrace Home Loans Embrace Home Loans 1st
JUMBO DIVISION (500+ Loan Officers) COMPANY NAME RANKING
PRMI PRMI 1st

2019 TOP PERFORMER TRAINING
Looking to TOP the charts in 2020 with your 2019 data and results? Put in the work, become the leader of your community and define your social presence. View our WOWworthy video channel to see what it’ll take to achieve Top Performer status. Soon, we will be adding our all-new 2019 Top Performers Playbook to focus on niche trainings from Top Performers on our lists above.

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