Almost a month ago, we announced our 2018 Top Performers in Mortgage Customer Satisfaction, listing our Top 250 Winning Loan Officers and Top 37 Winning Mortgage Companies in 4 divisions (Small, Medium, Large and Jumbo). Now it’s time to start celebrating some of the all-star Loan Officers and mortgage teams in the business. We are rolling out a series of spotlights on our Top 10 overall LOs and #1 Mortgage Companies in their division.
Today, it’s the first of many highlights on our big winner—the #1 Top Loan Officer for Customer Satisfaction in the country—Shawn Bowling! From a small town in Ohio, we have a rising star who was surprised and thrilled to hear about this accomplishment. After talking to Shawn, there’s good reason this rockstar is deserving of that #1 position out of over thirty thousand LOs. Scott Harris, Founder and CEO, and EmmaM caught up with Shawn to dive into his customer experience expertise and bring you a preview of what we’ll be serving up on our winners in the next few weeks.
Shawn Bowling, USA Mortgage, our #1 Loan Officer in Customer Satisfaction
Shawn brings humility and sincerity to the customer experience, knowing that if he’s done his job well the review will speak for the experience he provides:
[blockquote type=”1″ position=”default” author=”Shawn Bowling”]If I’ve done my job, I’m gonna get, you know, the best score on that survey and I pride myself on that and I share those surveys… People see that stuff, I get business…People want to work with someone that they can trust and they know is going to take care of them and most importantly, I feel they wanna work with someone who cares about them, who cares that they get this home, so I want them to know it’s just as important to me as it is to them.[/blockquote]
Behind the Review — Coming Soon
In a matter of weeks, we will be flying out to film Shawn in person. We are so excited about our new Behind the Review series, and we will be launching with a spotlight on our Top 3 Loan Officers in Customer Satisfaction. This video spotlight will take a closer look at the 5-star review and map the value of the experience that led to it! Look out for more news and exciting social content as we start bringing you all the best in Top Performers’ winning practices and plays.
While you’re waiting, check out EmmaM and Scott LIVE on WOWworthy with Experience.com (Formerly SocialSurvey), or tune in weekly on Fridays!
REMINDER! We are really pumped about our 2020 Top Performers Playbook. As we’re building the book, please let us know what you’re most interested in learning about from our from our Top Performers—take this quick, 4-questions-in-under-4-minutes survey.