I believe in 100% transparency & crystal clear communication..
Social Survey has declared Chris Hauber one of the Top 25 Loan Officers in America. Chris’ enthusiasm to create the best possible experience for his customer is his secret to award-winning customer satisfaction. Only seven years under his belt and he has already landed himself within the top 1%, across 10,000 loan officers, with his will to achieve in this industry and sincerity to help the customer.
Outside of work Chris has a passion for sports. He’s an avid golfer, but most enthusiastically, he loves baseball. You’d most likely catch him at a Broncos or Rockies game with friends and family. He also enjoys hiking with his wife, Emily, and his dog, Willow.Chris grew up playing baseball and actually played a year in college until he settled in at the University of Colorado-Boulder, where he graduated with a Bachelors in Finance
from the Leeds School of Business. From there he tried to navigate the recently shaken world of Financial Planning in 2009 without much luck. Fortunately, through a connection with a friend, he decided to take a processing job. With no intention of finding a home in the lending world he began to move toward success in the business. Today, Chris Hauber has made a name for himself. He says, “it was the best decision I have ever made.”
Chris made this process seamless and effortless on our part. All we had to do was look, offer and sign. After looking at houses for 2 weeks we put an offer in on a home that we loved… It didn’t even take 3 weeks for Chris to make our dreams come true…
In order to be successful, you often must juggle multiple customers and priorities. How do you show each and every client that you really care?
By returning their calls and emails in a timely matter. I think it also comes through in my conversations with them in my sincerity to help them with this major goal of theirs.
The process of originating and closing loans is complicated. How are you able to make it easy and seamless for your clients?
The answer is easy, full documented pre-approvals upfront, and detailed conversations about their goals and loan options. I use Mortgage Coach as well, and that has gained trust with my clients and Realtors, and has also made the process easier.
The moral of the story is, we have to treat ever customer like it is their first time buying a home, and communicate with 100% efficiency on every detail of the loan and the process.
What activities do you do to retain your customers and earn referrals?
Thank You cards for referrals. Quarterly newsletters/ flyers to past clients, market updates to Realtors every month, and just follow up calls to the Realtors I am prospecting at least 1x/month.
Word of mouth for past clients, repeat clients, sphere, and Realtor partners that trust me and know we can get the job done well, with competitive rates and fees.
Chris stays true to his actions to get the job done. He says, “Show-up and Follow-Up. Just do the work and keep fighting, and the business will come. Stay positive.” Outside of his regular circle he doesn’t have to market too much to still bring in business. His clients are excited to spread the word for him.
Chris is extremely professional, communicates well and provides top-notch service.
Your customers have reported that you can be trusted with their most important financial decision, what do you do to continue to earn that trust? What does that trust mean to you?
I’d say that what I continually do to earn my clients’ trust is that I am 100% transparent from start to finish. I believe in 100% transparency & crystal-clear communication, and I believe in following through with what I say I am going to do. Here at Hallmark we actually have Performance Guarantees that are specifically tailored for my clients and Realtors that Guarantee I will follow through with what I say I am going to do or I will credit the buyers $500. I am also very adamant about discussing the home buying process upfront, as well as having detailed discussions to dissect the client’s goals… Most lenders, I believe, just send a few rates sheets and hope that the borrowers chose them because they have low rates, but I think it’s about more than that. I think it’s about showing good rates, but most importantly showing the most value and helping my clients make the best decision possible. They are looking for advice on this and if we aren’t having a discussion about many different options, then I am not doing my job correctly. The trust I receive from my clients means a lot to me because my business is built off of referrals. I have only been a MLO for 5 years, January 2012 was the start of my first full year. Since then my business has continued to grow due to the trust I have with my clients and my Realtor partners. Basically, I wouldn’t be where I am today without the trust I have earned from my Realtor partners and my borrowers. Now, with Social Survey and the reviews I have, that trust is easier to get from newer clients because of all the reviews I have. It’s nice to tell a new client to Google my name and type in “reviews” and social survey shows 133+ reviews with a 4.9 out of 5.
I have worked with Chris on a few transactions. As a Realtor, having a GREAT lender during a transaction makes all the difference! Chris is extremely professional, communicates well and provides top-notch service. I have no hesitation on referring my clients to him as I know he will get the job done with no issues, close on time and provide first class service!
Article Written By Rebecca Harris