2016 Top 25 Mortgage Loan Originator for Customer Satisfaction: Artem Mikhelson

Artem Mikhelson has been selected as one of Experience.com (Formerly SocialSurvey)’s Top 25 Loan Officers of 2016, setting himself apart from 10,000 others in America. His strong work ethic and passion for the industry gives him an edge as a loan originator, landing him an overall rating of 5 stars throughout his 82 reviews.

Outside of the office, Artem finds happiness in picking up a good book, watching his favorite shows, and spending quality time with his family. He is a proud father of his wonderful five year old son and beautiful 13 year old daughter, and happily engaged to his lovely fiancé.
Artem’s love for working with people led him to the mortgage industry 13 years ago. After graduating with a degree in communication and rhetoric, he realized that his excellence in working with others would translate well  in the mortgage industry; a field where communication is key. His hard work earned him the title of highest rated loan officer on Lending Tree, with a perfect 5 out of 5 stars.

Artem, thank you for your patience and dedication in assisting me in closing my loan. I had some road blocks that stood in my way; however, you were right there guiding me the entire way. Thank you for being my cheerleader, I only wish I could have given you perfect 10 instead of a 5 because you went above and beyond the call of duty…

Artem’s clients are consistently satisfied. They praise his professionalism and ability to stay positive and encouraging when difficulties arise. Artem’s ability to go above and beyond is why he deserves congratulations and his well-earned spot as one of Experience.com (Formerly SocialSurvey)’s top originators in 2016.

Trust from a borrower means EVERYTHING to me…

Looking for insight on Artem’s experiences as a highly-sought after loan officer, we asked his thoughts on working in the lending industry. Here is what he had to say.

The process of originating and closing loans is complicated. How are you able to make it easy and seamless for your clients?

Honesty and offering my best from the get-go. Also constantly keeping them in the loop, always be available, and only use the best lender, processor, title company and appraisal management office. Teamwork makes dreams work!

Artem not only relies on his own skills and experience to close a loan, but he recognizes the important role that teamwork plays in his success.

Your customers have reported that you can be trusted with their most important financial decision, what do you do to continue to earn that trust?  

“To continue to earn trust, I stay true to my offers, never bait or switch, always lock when possible. I become friends with borrowers, and always deliver as promised, even if it means losing money for my pay! I have a great support team, an amazing processor and superb title and appraisal management companies. We all work together to make sure every customer feels special. Trust from a borrower means EVERYTHING to me, as I build on it, and deliver the best! If they are extremely happy to rate me 5/5 stars everywhere, then I have done a good job! If I did a great job, they will refer their family, friends, and coworkers to the loan officer they trust.

Team work makes the dream work!

In order to be successful, you often must juggle multiple customers and priorities. How do you show each and every client that you really care?

I touch each file at least once daily, and keep them posted all the time…
Artem ensures that his clients are never left in the dark and always up to date. He recognizes that walking his clients through each step of the process is crucial to their comfort and showing them he cares.

Without this trust I wouldn’t know what to do.

Tell us how valuable Experience.com (Formerly SocialSurvey) has been in helping you grow your business?

By posting all the reviews directly to my social media accounts, it makes others more aware of what I can do. Being top 10 also helps promote my abilities!!

Art provided stellar service on two separate occasions, and helped me refinance in order to take advantage of surprisingly low mortgage rates. Initially in a 5/1 ARM, I wanted a 30 year fixed. Boy am I glad I switched! Art was able to lock-in a staggeringly low 3.375% rate. I couldn’t be happier. I’m convinced that he must never sleep, as Art ALWAYS responds to emails in record time. If you are looking for an effective, efficient and courteous loan expert look no further.

Article Written By Rachel Kolokousis

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