For MARKETING,
Experience is EVERYTHING

Experience data at your fingertips to power your online reputation and SEO, build brand trust, and boost customer retention.

Power your Department

How does CX impact marketing?

Attract Buyers

Among U.S. customers, 65% find a positive experience with a brand to be more influential than great advertising.

Build Referrals

A good customer experience makes a person five times more likely to recommend a company and more likely to purchase in the future.

INCREASE REVENUES

86% of Buyers indicate that they would be willing to pay more for a product that comes with great customer experience.

Boost Brand

Customer experience overtook price and product functionality as the #1 key differentiator in 2020.

The way customers feel about your brand and their decision to choose you over your competition is directly tied to the quality of their experience. With Experience.com’s powerful Experience Management Platform (XMP), you can automatically capture and analyze the Voice of your Customers to understand how they feel about you, at every point of their customer journey, and use that data to drive marketing lead generation and customer retention and expansion.

Customers with great experiences are asked to share their feedback by creating new reviews about your individual employees, locations, or overall brand. New reviews are a key way to build brand trust and help improve your Google search results.

Your customer journey always starts when they look for your services online. Will they find you if they search? WIll your data be accurate? XMP gives you the ability to publish consistent data across social and directory sites. Consistent and accurate data supports search algorithms, so your locations move up the Google search results.