Hospitality Experience - Experience.com

HOSPITALITY

Create the world’s best customer experiences and grow

Use the power of customer experience to be found locally, turn guests into loyal customers, and employees into promoters. With an automated platform that simplifies the process of collecting, analyzing, and sharing experience data for your individual employees, departments, locations, regions, and overall brand – you can focus on outstanding customer care while the reviews flow in.

REVIEWS DISTRIBUTION

Amplify your reviews to grow your business

Workflows help you create reviews where you need them. Easily get customers to write reviews on Google, Facebook, and hospitality sites that matter. All of the new reviews power your search results and build brand trust, so when customers search for travel and hospitality companies, you are not only found, but chosen.

INTEGRATIONS

Capture customer experience at every touchpoint

Connect to your customer management systems to automate feedback requests at every point of the customer journey (check-in, room arrival, excursions, meals, shuttle, and more). Connect interaction data across multiple parts of your business to improve experiences, take action in real-time, and create loyal customers for life. Connect to customer rewards programs, employee compensation, and get the most out of your data

LISTINGS MANAGEMENT

Win on Google search for every location

Whether you have 2 locations or 20,000, make sure your online location data for your locations is accurate, so new customers can find you. XMP makes it easy to manage all listings data for your locations so you can improve your search results and adjust hours, services, amenities, and more.

CUSTOMER EXPERIENCE

Identify customer pain points and make improvements

Journey-based feedback from your customers pinpoint which moments and individual interactions with your employees impact their experience. Your customers may interact with multiple people and departments in your hospitality business – now you can manage experience across it all and improve your retention rates.