XM Platform

Customer Quick Links


New User Platform Welcome Letter

A high-level overview of the platform and value for new users using campaigns (surveys), reviews, and profiles.

Full Platform Brochure

A list of all of the available features on XMP with short descriptions.

Features Available in the New XMP (V1 vs. V2)

A document that outlines the key feature differences between (SocialSurvey) v1 and (XMP) v2.

New User Setup Steps:

Users Migrating from V1
Brand New Users


Organization and Account Managers

Recording Slides

Tier Manager

Recording Slides


Recording Slides


XM Platform Overview

SocialSurvey to Experience.com Rebrand Information

Effective Feb 1, 2021, SocialSurvey is now Experience.com. Below you will find important information about our new brand and resources. 

Introducing Experience.com (Brand Launch Packet)

This packet contains brand, platform, and feature information on the new name and platform.

Experience.com Brand Resources

Access colors, logos, badges for your internal and external marketing efforts

Company and Platform URL Updates:

With the launch of Experience.com, you will start to see our name and logos change in the platform and on our new website, Experience.com. We wanted to make you aware of URL changes to your platform login and to our email addresses. No need to worry – no updates are needed on your end now. We have set up redirects to ensure a seamless transition. If you would like to update your bookmarks, we have outlined the specific URLs that have changed here.


We are always here to help. Contact your Customer Success Manager or email [email protected]


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