At the Create WOW Summit, attendees will join us in the heart of Nashville and experience the best of Music City: From trendy accommodations right on Broadway to our main events at the stunning Music City Center. We are excited to bring WOW-worthy experiences to you, including a celebration on each day of this two and a half day event!
Day 1: Wednesday, August 3rd, 2022
The Music City Center + Downtown Nashville Bar
As you arrive grab your Swag bag, Event badge and Check-in with our WOWzers!
9:00AM to 10:00AM: CREATE Together: Make Every Experience Matter More
Speaker: Scott Harris, CEO of Experience.com
10AM to 11:00AM: CREATE Magical Customer Experiences: Lessons From The Mouse.
Speaker: Dennis Snow, Disney Veteran
Customers have more choices than ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating your service is the key to attracting and retaining customers – while driving bottom line results. More than ever customers are focused on value – what you can do that other organizations cannot or will not do. Customers want to know that you are focused on earning their ongoing loyalty.
Based on his 20-years with the Walt Disney World Company along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for creating a service-driven culture. This program will provide you with strategic tools that can be used to raise the bar of service throughout your organization, resulting in “walk-through-fire” customer loyalty.
Participants will learn:
Location: Central Davidson Ballroom (Main Entrance)
11AM to 12PM: CREATE What’s Possible: Advanced Implementations and ROI
We will showcase our customer’s great CX and EX implementations that share what’s possible in the XMP. Plus the performance and ROI of these use cases.
Location: Central Davidson Ballroom (Main Entrance)
12PM to 1PM: Fuel up before breakouts with tacos & fajitas at our Southwestern Station Buffet.
Location: Central Davidson Ballroom (Main Entrance)
Times | CX | EX | XPA |
1:00 PM | Case Studies in CX: Simplifying to Do More | Case Studies in EX: Active Listening | XPA Intensive Workshop |
2:00 PM | CX Analytics and Integrations | 45 Minute EX Build Session (Every HR Leader will have an account set up prior to this session) | XPA Advisory Meeting 1 |
Enjoy Build Your Own Trail Mix Station at Break from 3PM to 3:15PM!
3:15PM: Join Campaigns: Intensive / Interactive Product Meeting
Our customers are the key to our products success. We love getting together to collaborate, problem solve and train together.
Location: Central Davidson Ballroom (Main Entrance)
Success 1 on 1 Meetings | Pre Scheduled from 12PM to 3PM each day |
Executive 1 on 1 Meetings | Pre Scheduled from 12PM to 3PM each day |
Technical Team 1 on 1 Meetings | Pre Scheduled from 12PM to 3PM each day |
6 PM: CREATE WOW Celebration presented by Experience.com
Location: Join our Experience.com team for a WOW worthy party. Enjoy great food and live entertainment at Dierks Bentley’s, located on Lower Broadway in the heart of downtown Nashville.
Day 2: Thursday, August 4th, 2022
The Music City Center
8AM to 9AM: After a fun night in downtown Nashville enjoy the “Lower Broadway” Breakfast Buffet and power your day!
Then, we’ll reSPARK YOUR CREATIVITY as we transition from breakfast to our kickoff keynote as you stay put at your round tables and get ready for sessions.
Location: Central Davidson Ballroom (Main Entrance)
9:00AM to 10:00AM: CREATE New Possibilities: Experience.com Search Site Reveal
Speaker: Scott Harris, CEO of Experience.com
10AM to 11:00AM: Create Opportunities: Turn the Great Resignation into your Greatest Opportunity
Speaker: Experience.com Panelists will be moderated by Kristin Messerli
Location: Central Davidson Ballroom (Main Entrance)
11AM to 12PM: Create Trust: Winning Business in an Era of Distrust
We are living in an era of consumer distrust, noted by the growing demand for more information and transparency. This is clearly evident in the mortgage industry where only one in three millennial homebuyers said they believed lenders were trustworthy or reliable (2021 NextGen Homebuyer Report). In a market fueled by skepticism and economic anxiety, building trust is the key to growth. In this session, NextGen trust expert, Kristin Messerli, will share methods to connecting and empowering today’s consumers through systems, automation, and customer experience.
Speaker: Kristin Messerli, VP of Strategy, Financial Services
12PM to 1PM: Fuel up before breakouts with the “Eastern Mediterranean Buffet”.
Location: Central Davidson Ballroom (Main Entrance)
Time: | CX | EX | XPA |
1:00 PM | XMP as a Marketing Engine | EX Analytics and Integrations | Oops, Don’t Do That |
2:00 PM | 45 Minute CX Build Session: Bring Your Laptop | Recruiting and Retention with Voice of Employee | XPA Advisory Meeting 2 |
Enjoy a cocktail to close out our 2 great days together while we jump back in to our product advisory sessions.
3:15PM: Join Campaigns: Intensive / Interactive Product Meeting
Our customers are the key to our products success. We love getting together to collaborate, problem solve and train together.
Location: Central Davidson Ballroom (Main Entrance)
Success 1 on 1 Meetings | Pre Scheduled from 12PM to 3PM each day |
Executive 1 on 1 Meetings | Pre Scheduled from 12PM to 3PM each day |
Technical Team 1 on 1 Meetings | Pre Scheduled from 12PM to 3PM each day |
Looking for a place to stay? Check out our hotel recommendations:
Margaritaville Hotel Downtown Nashville – Discounted rate of $50 off per night using this link (3 min walk from Music City Center)
Residence Inn Nashville Downtown/Convention Center – AAA discount (10% – 15% off ) or Miltary/Government discount (35% off) (1 min walk)
Holston House Nashville – AAA discount (5% off) or Government (20% – 30% off) (8 min walk)
AC Hotel Nashville Downtown – AAA discount (15% off) or Miltary/Government discount (35% off) (1 min walk)
Moxy Downtown Nashville – AAA discount (15% off) or Miltary/Government discount (10% off) (6 min walk)
Hyatt Place Nashville Downtown – Miltary/Government discount (25% off) (4 min walk)
Hyatt Centric Downtown Nashville – Miltary/Government discount (25% off) (5 min walk)
KRISTIN MESSERLI
VP Strategy, Financial Services at Experience.com
SCOTT HARRIS
CEO / Co-Founder of Experience.com
DEnnis Snow
Speaker, Trainer, Consultant, 20 years Walt Disney World Organizational Veteran
Join us on Wednesday, August 3rd after sessions for our WOW Celebration as we continue the festivities in downtown Nashville! Enjoy food, drinks, music and more in the heart of Music City! You won’t want to miss the opportunity to network, reconnect and unwind with other attendees.
Our sponsors will be announced soon. Didn’t get your slot yet? Reach out to [email protected] to be a part of our 2022 Create WOW Summit sponsorship lineup!
San Francisco Office
Experience.com
2010 Crow Canyon Place Ste 100
San Ramon, CA 94583-1344
Nashville Office
Experience.com
414 Union St Ste 1210
Nashville, TN 37219-1771
Chennai Office
Experience.com
Akshya Vibgor No. 139/4, 3rd Floor, Kodambakkam High Road
Nungambakkam, Chennai, Tamil Nadu 600034 India
Created by BuyersRoad, Inc.
Contact us by Phone
Support
(888) 701-6388
Sales
(888) 712-5115
Contact us by U.S. Mail
Experience.com
Attn: General Correspondence
PO Box 681085
Franklin, TN 37068-1085
© 2015 - 2022 Experience.com created by BuyersRoad, Inc. All rights reserved.
Terms of Use | Privacy Policy