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AUGUST 3-4, 2022 in NASHVILLE, TN

Join us In nashville

WE ARE LIVE IN…

SPARK YOUR CREATIVITY

Join a WOW-worthy experience. Let’s partner together, using CX and EX, to…

…All the thingscan power

Amazing CX and EX headliners

View Line up Here

Power Better Business Outcomes

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WOW-Worthy Nashville Experiences

Conference Schedule

Experience Nashville

At the Create WOW Summit, attendees will join us in the heart of Nashville and experience the best of Music City: From trendy accommodations right on Broadway to our main events at the stunning Music City Center. We are excited to bring WOW-worthy experiences to you, including a celebration on each day of this two and a half day event!

Join us in Nashville – Register Below!


Summit Agenda

Day 1: Wednesday, August 3rd, 2022
The Music City Center + Downtown Nashville Bar

Check in and Swag Bag Pick up

As you arrive grab your Swag bag, Event badge and Check-in with our WOWzers!

Breakfast Buffet

8AM to 9AM: Enjoy the “Lower Broadway” Breakfast Buffet and power your day! This breakfast is foretelling of our evening WOW Celebration which will be in the heart of Lower Broadway itself.
 
Then, we’ll SPARK YOUR CREATIVITY  as we transition from breakfast to our kickoff keynote as you stay put at your round tables and get ready for sessions.

Location: Central Davidson Ballroom (Main Entrance)

Kickoff Keynotes

9:00AM to 10:00AM: CREATE Together: Make Every Experience Matter More

Speaker: Scott Harris, CEO of Experience.com

10AM to 11:00AM: CREATE Magical Customer Experiences: Lessons From The Mouse.

Speaker: Dennis Snow, Disney Veteran

Customers have more choices than ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating your service is the key to attracting and retaining customers – while driving bottom line results. More than ever customers are focused on value – what you can do that other organizations cannot or will not do. Customers want to know that you are focused on earning their ongoing loyalty.

Based on his 20-years with the Walt Disney World Company along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for creating a service-driven culture. This program will provide you with strategic tools that can be used to raise the bar of service throughout your organization, resulting in “walk-through-fire” customer loyalty.

Participants will learn:

  • Approaches that help your employees move from a task mindset to an experience mindset.
  • A process for ensuring that your organization’s “backstage” environment never impacts the “onstage” customer experience.
  • Four specific strategies for wowing customers every time.
  • A mechanism for ensuring that your organization’s processes are designed through the “lens of the customer.”

Location: Central Davidson Ballroom (Main Entrance)

Fireside Chat

11AM to 12PM: CREATE What’s Possible: Advanced Implementations and ROI

We will showcase our customer’s great CX and EX implementations that share what’s possible in the XMP. Plus the performance and ROI of these use cases.

Location: Central Davidson Ballroom (Main Entrance)

Lunch Buffet

12PM to 1PM: Fuel up before breakouts with tacos & fajitas at our Southwestern Station Buffet.

Location: Central Davidson Ballroom (Main Entrance)

 

CX, EX & XPA Breakouts

Calling Customer and Employee Experience professionals and our Experience Platform Admins.
Times
CX
EX
XPA
1:00 PM
Case Studies in CX: Simplifying to Do More
Case Studies in EX: Active Listening
XPA Intensive Workshop
2:00 PM
CX Analytics and Integrations
45 Minute EX Build Session (Every HR Leader will have an account set up prior to this session)
XPA Advisory Meeting 1
Locations: Davidson A1, C1, C2 Don’t know what an XPA is? Email [email protected] for more info.

Break + Product Advisory

Enjoy Build Your Own Trail Mix Station at Break from 3PM to 3:15PM!

3:15PM: Join Campaigns: Intensive / Interactive Product Meeting
Our customers are the key to our products success. We love getting together to collaborate, problem solve and train together.

Location: Central Davidson Ballroom (Main Entrance)

CREATE Community Hours

Success 1 on 1 Meetings
Pre Scheduled from 12PM to 3PM each day
Executive 1 on 1 Meetings
Pre Scheduled from 12PM to 3PM each day
Technical Team 1 on 1 Meetings
Pre Scheduled from 12PM to 3PM each day

WOW Celebration at Dierks Bentley's

6 PM: CREATE WOW Celebration presented by Experience.com

Location: Join our Experience.com team for a WOW worthy party. Enjoy great food and live entertainment at Dierks Bentley’s, located on Lower Broadway in the heart of downtown Nashville.

Day 2: Thursday, August 4th, 2022
The Music City Center

Breakfast Buffet

8AM to 9AM: After a fun night in downtown Nashville enjoy the “Lower Broadway” Breakfast Buffet and power your day!

Then, we’ll reSPARK YOUR CREATIVITY as we transition from breakfast to our kickoff keynote as you stay put at your round tables and get ready for sessions.

Location: Central Davidson Ballroom (Main Entrance)

Roadmap Release

9:00AM to 10:00AM: CREATE New Possibilities: Experience.com Search Site Reveal

Speaker: Scott Harris, CEO of Experience.com

EX Session

10AM to 11:00AM: Create Opportunities: Turn the Great Resignation into your Greatest Opportunity

Speaker: Experience.com Panelists will be moderated by Kristin Messerli

Location: Central Davidson Ballroom (Main Entrance)

Mortgage Keynote

11AM to 12PM: Create Trust: Winning Business in an Era of Distrust

We are living in an era of consumer distrust, noted by the growing demand for more information and transparency. This is clearly evident in the mortgage industry where only one in three millennial homebuyers said they believed lenders were trustworthy or reliable (2021 NextGen Homebuyer Report). In a market fueled by skepticism and economic anxiety, building trust is the key to growth. In this session, NextGen trust expert, Kristin Messerli, will share methods to connecting and empowering today’s consumers through systems, automation, and customer experience.

Speaker: Kristin Messerli, VP of Strategy, Financial Services

Lunch Buffet

12PM to 1PM: Fuel up before breakouts with the “Eastern Mediterranean Buffet”.

Location: Central Davidson Ballroom (Main Entrance)

CX, EX & XPA Breakouts

Calling Customer and Employee Experience professionals and our Experience Platform Admins.
Time:
CX
EX
XPA
1:00 PM
XMP as a Marketing Engine
EX Analytics and Integrations
Oops, Don’t Do That
2:00 PM
45 Minute CX Build Session: Bring Your Laptop
Recruiting and Retention with Voice of Employee
XPA Advisory Meeting 2
Locations: Davidson A1, C1, C2 Don’t know what an XPA is? Email [email protected] for more info.

Happy Hour + Product Advisory

Enjoy a cocktail to close out our 2 great days together while we jump back in to our product advisory sessions.

3:15PM: Join Campaigns: Intensive / Interactive Product Meeting
Our customers are the key to our products success. We love getting together to collaborate, problem solve and train together.

Location: Central Davidson Ballroom (Main Entrance)

Create Community Hours

Success 1 on 1 Meetings
Pre Scheduled from 12PM to 3PM each day
Executive 1 on 1 Meetings
Pre Scheduled from 12PM to 3PM each day
Technical Team 1 on 1 Meetings
Pre Scheduled from 12PM to 3PM each day

Travel and Accomodations

  • There are several exceptional hotels surrounding our venue and the downtown area that are great choices for guests to make their accommodations. Many of the following hotels offer shuttles to and from the Music City Center, and are a brisk walk to both the venue and the heart of downtown Nashville!
  • See the map below for the closest list of hotels:

 

Looking for a place to stay? Check out our hotel recommendations:

Health & Safety information

  • We are pleased that Nashville no longer requires face masks to be worn in public spaces and has no requirement to show proof of vaccination or a negative COVID-19 test for conferences or other events. This means that attendees will not be required to wear face coverings or masks while at the Create WOW Summit. Experience.com will, of course, comply with any national mandates in effect at the time of the event and we will send out communications if any requirements change.
  • Because your safety is extremely important to us:
    • Covid Comfort level stickers will be available for your badge/lanyard to respect social distancing
    • specifications
    • Face coverings will be available.
    • Hand Sanitizer will be available throughout the venue.
    • Throughout the length of the event, we request that you monitor yourself for potential COVID-19 symptoms. If you have any of these symptoms, please refrain from attending sessions and venue.

Our Headliners

KRISTIN MESSERLI
VP Strategy, Financial Services at Experience.com

SCOTT HARRIS
CEO / Co-Founder of Experience.com

DEnnis Snow
Speaker, Trainer, Consultant, 20 years Walt Disney World Organizational Veteran

WOW Party Downtown

Join us on Wednesday, August 3rd after sessions for our WOW Celebration as we continue the festivities in downtown Nashville! Enjoy food, drinks, music and more in the heart of Music City! You won’t want to miss the opportunity to network, reconnect and unwind with other attendees.

We Value our Sponsors

Our sponsors will be announced soon. Didn’t get your slot yet? Reach out to [email protected] to be a part of our 2022 Create WOW Summit sponsorship lineup!

The Music City Center

201 Rep. John Lewis Way South, Nashville, TN 37203, USA

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