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Qualtrics calls themselves a “System of Action” focusing on the 4 core experiences of the enterprise business; Customer, Product, Brand and Employee Experience. They focus on omni- channel data collection, listening to nearly every interaction type including video, voice, social, chat, and reviews. Known as a leader in CX data analytics, they do not have behavioral automation or reputation features. They serve thousands of enterprise customers and are a premium, consultative provider, charing for both the platform and professional services.
Offers
Does Not Offer Last updated Nov 2020
| Features (click to expand) |  |  |
|---|---|---|
| Experience Management |  90% | 92% |
| Customer Experience | ||
| Build customized surveys | | |
| Every question type | | |
| Conditional surveys with branching | | |
| Personalized surveys with employee name and photo | | |
| Automated survey delivery via SMS and Email | | |
| Widgets and APIs to map and share CX data | | |
| Multiple journey-based survey templates | | |
| Collects feedback at every meaningful moment (Journeys) | | |
| Integrates with your point of sale for complete automation | | |
| Automated reminders for incomplete survey | | |
| Unhappy customer resolution workflows | | |
| Marketing workflows to share happy sentiment | | |
| Collects interactions from social media sites | | |
| Listens to calls and uses AI to detect sentiment | | |
| Collects data from chat interactions | | |
| Create consolidated reporting from omnichannel data | | |
| Employee Experience | ||
| Collect surveys from your employees | | |
| Recruiting experience survey template | | |
| Exit interview surveys | | |
| Annual employee engagement surveys | | |
| On-demand employee pulse surveys | | |
| Integrates with your HR system (i.e. active directory) | | |
| Tracks and escalates issues to relevant leaders | | |
| APIs to share sentiment on recuiting sites and social media | | |
| Creates 3rd party reviews on Glassdoor and Indeed | | |
| Benchmarks team and department performance | | |
| Product Experience | ||
| Product survey templates | | |
| Shopping integrations to survey based on product purchased | | |
| Integrates with your point of sale / cart software | | |
| Conditional and branching logic | | |
| Workflows to escalate issues to product teams | | |
| Shares happy customer reviews in marketing and social | | |
| CX Consulting | ||
| Partner with CX experts to design your CX program | | |
| Integrate with every level of your organization | | |
| Map journeys and collect feedback at every meaningful moment | | |
| White Glove Onboarding | | |
| Perform quarterly and/or annual CX program audits | | |
| Request free on-demand reporting | | |
| CX Behavior and Analytics | 100% |  50% |
| Organizational Hierarchy | ||
| Full organizational hierarchy within a campaign | | |
| Consolidated data and benchmarks at each level | | |
| CX, social, and review signals in a single dashboard | | |
| Reporting and workflows at each level of the hierarchy | | |
| Employee Behavior | ||
| Builds a custom employee scorecard to drive optimal behaviors | | |
| Real-time employee rankings / reward integration | | |
| HR system integrations | | |
| Dashboards and Reporting | ||
| Comprehensive CX/EX dashboards | | |
| Logins and permissions at every level (i.e. User, Team, Location, Region) | | |
| Sentiment analysis and reporting | | |
| Industry benchmarks | | |
| Compliance monitoring on social media | | |
| Reputation Management | 100% |  6% |
| Agency Management | ||
| Agency controls (manage unlimited companies in a single dashboard) | | |
| Individually customize managed accounts (products, workflows, pricing) | | |
| Reviews | ||
| Create 3rd party reviews (sites like Google, Facebook, BBB) | | |
| Systems integration to survey all customers automatically | | |
| Automatic review sharing (Facebook, Twitter, LinkedIn) | | |
| Secondary review sharing (multiple sites) | | |
| Widgets and APIs to map and share reviews on your sites | | |
| Pull reviews in from review sites (i.e. Google, Facebook) | | |
| Read and reply to 3rd party reviews in-platform | | |
| Industry specific review site integrations | | |
| Unique URL for every review | | |
| Unhappy customer review escalation workflows | | |
| Professional Reputation | ||
| Profile pages for professionals with Reviews | | |
| Professional websites on company domains | | |
| AI Enabled Chat | | |
| Location Reputation | ||
| Business Listings Management | | |
| Professional Practitioner Pages | | |
| Voice Search Optimization | | |
While our competitor focuses on experience data and insights for customers and employees, Experience.com’s complete experience platform also includes reputation management features and employee-centered feedback workflows to elevate your customer and employee experiences.
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5.0 of 5.0 Stars
“Experience.com Has Elevated My Business!”
Michael F. President
5.0 of 5.0 Stars
“The Results from the platform have been nothing short of amazing!”
Chris W. Customer Insights
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