Medallia offers a customer, product, and employee experience platform. They focus on omni- channel data collection and analytics and are known for their insights (consulting) team. reports that roughly 80% of the signals analyzed are not from surveys, because they are listening to nearly every interaction type including video, voice, social, chat, and reviews.  They also have a few marquee customers who are using personalized behavioral workflows. Medallia is not a reputation platform and does not use the CX data collected to help companies win online. They are a premium, consultative provider, and charge for both the platform and professional services.

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Experience Management Platform Score

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Does Not Offer Last updated Nov 2020

Features (click to expand)
Experience Management


Customer Experience  
Build customized surveys
Every question type
Conditional surveys with branching
Personalized surveys with employee name and photo
Automated survey delivery via SMS and Email
Widgets and APIs to map and share CX data
Multiple journey-based survey templates
Collects feedback at every meaningful moment (Journeys)
Integrates with your point of sale for complete automation
Automated reminders for incomplete survey
Unhappy customer resolution workflows
Marketing workflows to share happy sentiment
Collects interactions from social media sites
Listens to calls and uses AI to detect sentiment
Collects data from chat interactions
Create consolidated reporting from omnichannel data
Employee Experience  
Collect surveys from your employees
Recruiting experience survey template
Exit interview surveys
Annual employee engagement surveys
On-demand employee pulse surveys
Integrates with your HR system (i.e. active directory)
Tracks and escalates issues to relevant leaders
APIs to share sentiment on recuiting sites and social media
Creates 3rd party reviews on Glassdoor and Indeed
Benchmarks team and department performance
Product Experience  
Product survey templates
Shopping integrations to survey based on product purchased
Integrates with your point of sale / cart software
Conditional and branching logic
Workflows to escalate issues to product teams
Shares happy customer reviews in marketing and social
CX Consulting  
Partner with CX experts to design your CX program
Integrate with every level of your organization
Map journeys and collect feedback at every meaningful moment
White Glove Onboarding
Perform quarterly and/or annual CX program audits
Request free on-demand reporting
CX Behavior and Analytics


Organizational Hierarchy  
Full organizational hierarchy within a campaign
Consolidated data and benchmarks at each level
CX, social, and review signals in a single dashboard
Reporting and workflows at each level of the hierarchy
Employee Behavior  
Builds a custom employee scorecard to drive optimal behaviors
Real-time employee rankings / reward integration
HR system integrations
Dashboards and Reporting  
Comprehensive CX/EX dashboards
Logins and permissions at every level (i.e. User, Team, Location, Region)
Sentiment analysis and reporting
Industry benchmarks
Compliance monitoring on social media
Reputation Management


Agency Management  
Agency controls (manage unlimited companies in a single dashboard)
Individually customize managed accounts (products, workflows, pricing)
Create 3rd party reviews (sites like Google, Facebook, BBB)
Systems integration to survey all customers automatically
Automatic review sharing (Facebook, Twitter, LinkedIn)
Secondary review sharing (multiple sites)
Widgets and APIs to map and share reviews on your sites
Pull reviews in from review sites (i.e. Google, Facebook)
Read and reply to 3rd party reviews in-platform
Industry specific review site integrations
Unique URL for every review
Unhappy customer review escalation workflows
Professional Reputation  
Profile pages for professionals with Reviews
Professional websites on company domains
AI Enabled Chat
Location Reputation  
Business Listings Management
Professional Practitioner Pages
Voice Search Optimization

*We make every attempt to keep this information accurate. In some cases, a company will have a part of a feature.  In this circumstance, we show YES. The listed companies continue to add features and products to their platforms. As they do, we attempt to keep this information up to date. If you see inaccurate data, please report it immediately to [email protected] so we can adjust.

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Collect feedback tied to an employee, not just a location
Increase survey responses with personalized surveys from the employees
Boost your reviews marketing with automated workflows to Google, BBB and other industry review sites

Unlike our competitor, turns customer reviews into SEO fuel that helps you grow your business. Your positive customer feedback is automatically amplified across hundreds of social and industry-specific review sites, including employee and office-level profile sites.

See our platform in action

Drive intelligent CX feedback campaigns and use that feedback to amplify marketing, boost customer-focused employee behavior, all while building a strong brand reputation.

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5.0 of 5.0 Stars

“If you aren’t on board, you’re already behind…”

Nicole of Marketing

5.0 of 5.0 Stars

“ Has Elevated My Business!”

Michael F. President

5.0 of 5.0 Stars

“The Results from the platform have been nothing short of amazing!”

Chris W. Customer Insights

Experience, Reputation, and Marketing all in one automated solution. Call us today at 925-553-4716.

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