Call Centers

Engage your employees in CSAT improvement

Gather real time customer feedback from each interaction within your call center, segmented by employee, role, shift, support tier, and business unit. Collect feedback within the customer journey from issue to resolution. Automatically rank and motivate your customer service employees to improve your CSAT.

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The most integrated and automated customer experience solution for Call Centers

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Call Center Integration

Connect to your call center management systems

Synchronizes with your call center management system to automatically collect and share customer feedback. Trigger surveys at the most meaningful points in your call center process.

Survey Automation

Increase review response

Automation is the key to increased review responses and improvement in your customer satisfaction. Our customers have seen response rates as high as 65% and NPS improvements up to 50 points.

Customer Experience

Engage agents for better CSAT

Create visibility and transparency

Easily build behavioral scorecards to engage agents and power better customer experiences. If you want higher response rates and more contact center call resolutions, simply map these behaviors to your CX scorecards and connect them to compensation. The improvement will be automated and transformational.

Advanced Analytics

Competition and Collaboration

Create friendly competition and encourage collaboration

Behavioral scorecards help create friendly competition among agents and collaboration within teams to reach the top spot per agent, team, or department.

Employee Engagement

Complaint Resolution

Real time complaint resolution

Easily convert unhappy feedback into escalation tickets and immediately forward to the right manager for resolution. Never miss an opportunity to encourage great service or coach through a negative interaction.

Reviews Management