Gather real time customer feedback from each interaction within your call center, segmented by employee, role, shift, support tier, and business unit. Collect feedback within the customer journey from issue to resolution. Automatically rank and motivate your customer service employees to improve your CSAT.
Synchronizes with your call center management system to automatically collect and share customer feedback. Trigger surveys at the most meaningful points in your call center process.
Automation is the key to increased review responses and improvement in your customer satisfaction. Our customers have seen response rates as high as 65% and NPS improvements up to 50 points.
Easily build behavioral scorecards to engage agents and power better customer experiences. If you want higher response rates and more contact center call resolutions, simply map these behaviors to your CX scorecards and connect them to compensation. The improvement will be automated and transformational.
Behavioral scorecards help create friendly competition among agents and collaboration within teams to reach the top spot per agent, team, or department.
Easily convert unhappy feedback into escalation tickets and immediately forward to the right manager for resolution. Never miss an opportunity to encourage great service or coach through a negative interaction.
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“The Results from the platform have been nothing short of amazing!”
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