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For CALL CENTER,
Experience is EVERYTHING

Experience data at your fingertips to capture customer interactions, reward employees for outstanding CX, and decrease support tickets.

Power your Department

How does CX impact the call center team?  

Reduce Service Costs

%

Companies that use tools like customer journey maps reduce their cost of service by 15-20%. (McKinsey)

Consolidate CX Data

%

84% of customer service professionals say a “unified view” of customer information is key to providing a great experience. (Salesforce)

Act in Real-Time

%

56% of companies say “deriving real-time insights” is the top challenge of improving customer experience. (Forrester

Keep Clients Happy

$
T

Customers switching companies due to poor service costs U.S. companies a total of $1.6 trillion. (Accenture)

The way that customers feel about your brand is closely connected to the quality of their call center experiences. With the Experience Management Platform (XMP), you can automatically capture and analyze call center interaction data, in real-time, to understand how customers feel at every key point of their customer journey, and use that data to drive employee engagement and service improvements.

Our experts partner with you to determine the key moments on your customer journey to capture, analyze, and act, across your entire organization, connecting the call center to all departments. CX data is integrated into employee benchmarks and leaderboards, so you can rank, reward, and compensate your agents.

Powerful workflows operationalize CX data, with escalation triggers, social media monitoring, reviews and listings management. Streamline processes with voice of customer and employee in one platform to decrease support calls. Celebrate outstanding CX with automated review requests to improve reputation and increase business.

Create outstanding experiences, build reputation, and fuel your call center performance with XMP.

Want to see how XMP can power your call center?


Related Resources

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