Automotive Experience - Experience.com

AUTOMOTIVE

Drive higher satisfaction, be found online, and increase sales

Use the power of customer experience to be found, build trust, and improve behaviors. With an automated platform that simplifies the process of collecting, analyzing, and sharing experience data for your individual dealerships, dealer groups, OEMs, and overall automotive brands – you can focus on outstanding client care while the reviews flow in.

CX + ONLINE REPUTATION

Attract New Customers

Whether you have 2 locations or 20,000, make sure your online location data is accurate, and showcase great reviews, so new customers can find you – and choose you. XMP makes it easy to manage all location data so you can instantly adjust hours, services, and share the voice of customer everywhere to build trust.

SEAMLESS SALES AND SERVICE EXPERIENCES

Identify customer pain points and make improvements

In a complex automotive ecosystem, your customers may interact with multiple people and departments – sales, service, support, and more – now you can manage experience across it all. Collect and process instant customer feedback at key touchpoints beyond formal surveys or measurement systems, and empower employees to provide “surprise and delight” customer moments. Analyze and benchmark data by employee, location, branch – XMP does it all.

INTEGRATIONS

Automated data collection at every touchpoint

Integrate XMP with your client operating systems (CRM, POS) to automate feedback requests at every point of the customer journey, for all departments and locations. Connect the touchpoints across multiple parts of your business to improve experiences, take action in real-time, and create loyal customers for life. Drive employee behavior with CX dashboards and company benchmarks and integrate with payroll.

REVIEW AMPLIFICATION

Amplify your reviews to grow your business

Workflows help you create reviews where you need them. Easily get customers to write reviews on Google, Facebook, and auto industry sites that matter. All of the new reviews power your search results and build brand trust, so when customers search for “dealerships near me” or “best auto dealer,” you are not only found, but chosen