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EMPLOYEE ENGAGEMENT

Collect Employee/Agent Centered Customer Feedback

Use an employee-centered approach to building your feedback campaigns. Send requests after service interactions and see your response rates, visibility, and results improve quickly.

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The most powerful employee engagement solution
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GAMIFICATION

Encourage collaboration and friendly competition

Build a fun and collaborative team environment throughout any business unit with performance leaderboards. Leaderboards are updated in real time to drive excitement and great CX.

BEHAVIORAL CHANGE

Integrate CX into payroll and bonus compensation

Our APIs will allow you to create scorecards that create the right behavior and then map the results directly to your internal performance and payroll systems.

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SELF-IMPROVEMENT

Share feedback with employees and enable self improvement

Share happy and unhappy customer feedback directly with the agent/employee to encourage them and enable self improvement.

ACTIONABLE INSIGHTS

Give your leaders the tools they need to improve performance

Take your leaders to the next level with alerts, scorecards and the tools to coach agents/employees, optimize performance, and take your business to the next level.

Advanced Analytics
Experience, Reputation, and Marketing all in one automated solution
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“If you aren’t on board, you’re already behind…”

Nicole of Marketing

“If you aren’t on board, you’re already behind…”

Nicole of Marketing

“The Results from the platform have been nothing short of amazing!”

Chris W. Customer Insights

Please fill out this form to download the The ROI of CX PDF

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