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About Experience.com

It all began over shared frustration that the mortgage & real estate industries were falling behind the technology curve. These companies did not have access to the right technology or tools available to serve agents’ needs, and they relied solely on referrals for new business. Seeing an opportunity to make a massive impact, Scott and a few friends launched a product in 2016 – SocialSurvey. A tool to capture the voice of customers and automatically amplify it on Facebook, while taking unhappy customers through a mitigation process, and complying with tight industry regulations. The result was a platform that could automate capturing experiences tied to individual agents and drastically improve both the agent’s and the brand’s reputation.

After huge success with that product, the team went back to the drawing board to look for more ways to add value to the industry. Other areas where (simple) technology could bridge a gap between mortgage professionals and their customers. We launched more tools for Customer Experience, Employee Experience, and Listings Management.

As we’ve continued to expand the SocialSurvey platform, we have quickly become so much more than a survey company. We are an experience company. With our new platform release, we now offer the most effective technology to capture, analyze, and act on the customer and employee experiences, all to drive real business outcomes.

Introducing Experience.com. We collect the experiences of your customers and the experiences of your employees. We analyze those experiences to understand areas for improvement at key moments. We amplify the experiences of your happy customers and employees online to build and improve your reputation.

With the power of the Experience Platform, customers have made real improvements in their businesses. From understanding pain points to streamlining operations, improving SEO to move to the top of the search page, to generating and sharing positive reviews to attract new business, our client’s results speak for themselves. Clients report an average of a 13.7% bump in revenue, within one year of using the platform, and an average 54% survey completion rate.

“The customer and employee experience space is crowded and highly disjointed. Multi-location brands often invest in multiple products to support their online reviews, employee engagement, employee feedback, compliance monitoring, listing data, journey mapping, and data consolidation, but still don’t drive meaningful improvement in the experiences of their customers and employees. We now solve all of those challenges in a single solution.”

Key Milestone

Timeline

2015
January 1

SocialSurvey brand launched

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2017
April 1

First Create WOW CX Summit

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2019
January 1

Series A Funding $14.5m Silicon Valley Data Capital and Kennett Partners

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August 9

CX 2.0 Create WOW Customer Experiences Published

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2020
January 12

Open new Nashville office

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March 6

Acquisition of Zyudly Labs Data Solutions

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2021
January 12

Launch of Experience.com Platform

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